Questions about our products and more

You can order directly through our website by adding your favorite products to the cart and following the secure checkout process.

We accept Visa, Mastercard, Visa Electron, bank transfer, and PayPal. All payments are processed securely through trusted third-party providers.

Yes — all transactions are processed through encrypted payment systems. Kālis does not store your credit card or banking details.

If your order has not yet been shipped, we’ll gladly assist you. Please contact us within 24 hours of placing your order.

Custom or personalized items cannot be changed or cancelled once production has started.

Yes! We offer free worldwide shipping on all orders over €150.

Orders under this amount have standard or express delivery options at checkout.

We ship with DHL, FedEx, or GLS, depending on your country.

• European Union: 5–7 business days
• Other countries: 7–10 business days
  

All products are shipped within 3 business days of placing your order.

Yes — once your order is shipped, you’ll receive a tracking link by email.

Yes, express delivery (3–5 business days) is available for an additional charge.

You can return non-customized products within 14 days of delivery, as long as they are unused, unwashed, and in original packaging.

lease email info@bernusupoles.lv with your order number to begin the return process.

The return shipping costs are paid by the customer.

Custom or personalized items (for example, swings with specific embroidery or name printing) cannot be returned or cancelled once produced.

Once we receive and inspect the returned item, refunds are processed within 14 days using your original payment method.

Yes. Every Kālis swing and baby product is lovingly handcrafted in Latvia using safe, natural materials.

Most fabric parts can be gently hand washed or machine washed at low temperatures.

Please check your product’s care label for specific instructions.

Yes — each swing includes an installation guide. You can also find it on our website under Installation Instructions.

Absolutely. Our products are designed with safety and comfort in mind, using durable materials and strong stitching.

Always ensure the swing is properly installed and used under adult supervision.

Yes — we provide printing services for both individuals and businesses.

We can print on t-shirts, gift bags, banners, and various design or festive products.

Write to us and we’ll help you find the perfect printing solution for your needs.

You can reach us Monday to Friday via:

📧 info@bernusupoles.lv
📞 WhatsApp: +371 26543209

Our support team is available Monday–Friday, 9:00–17:00 (EET).